CHICAGO - The deadline has passed, and so too the surprise grace period, for signing up for health insurance as part of the nation's health care law.
For those who were able to navigate the glitch-prone and often overwhelmed HealthCare.gov website, there's still work to be done to make sure success online leads to actual coverage come the new year.
Lisa Donlea, 41, of Irvine, left, and Susan Roberts, a certified enrollment officer, celebrate after working on Donlea’s federal health insurance exchange enrollment online nearly two hours Monday in Laguna Beach, Calif. The process was expected to take about 20 minutes.
The first step experts recommend is to call your insurance company and double-check they received your payment.
What if you missed the Christmas Eve deadline and still want insurance in 2014, as the health law requires of most Americans? You may be without health insurance for a month, but you can still sign up for coverage that will start in February.
"Be patient, because they're trying to help you," said Tina Stewart, a 25-year-old graduate student in Salt Lake City who succeeded in enrolling in a health plan Tuesday morning. "It will take time."
MET THE DEADLINE ...
1. Allow a few days for your
application to reach the insurance company providing your health plan, then call to make sure it has been successfully processed.
2. If you didn't click "pay now" when you enrolled, make sure you send your first monthly premium payment to your insurance
company by Jan. 10. You won't be covered until you've paid.
3. Learn about the details of your health plan. What's covered? What do you pay for out of
pocket? Find out which doctors and hospitals are covered in the plan's network. Learn what
services the insurer provides, such as 24-hour hotlines and online health resources.
OR MISSED IT?
1. If you're uninsured and still want coverage, you can still sign up. Your coverage will start as soon as Feb. 1 if you choose
a plan and pay before mid-
2. You can window-shop to compare the details on plans available in your region. Click on "See plans before I apply" at HealthCare.gov.
3. Enrollment ends March 31. Miss that deadline and you'll pay a tax penalty for next year of $95 or 1 percent of your income, whichever is higher. Some people may qualify for an exemption because of hardships or if their insurance policies were canceled.
The historic changes made by the Affordable Care Act take full effect on Jan. 1. People with chronic health conditions can no longer be denied health insurance. Those who get sick and start piling up medical bills will no longer lose their coverage. Out-of-pocket limits arrive that are designed to protect patients from going bankrupt.
But unless the 1 million Americans who have so far enrolled for coverage via the new marketplaces make sure their applications have arrived at their new insurance companies without errors, some may find they're still uninsured when they try to refill a prescription or make a doctor's appointment.
"The enrollment files have been getting better and more accurate, but there is still work that needs to be done," said Robert Zirkelbach, a spokesman for America's Health Insurance Plans, a trade group that represents the private insurance industry. "The health plans are still having to go back and fix some of data errors coming through in these files."
If everything went smoothly, consumers can expect to see a welcome packet arrive in the mail from their insurance company, Zirkelbach said. If not, a phone call to the insurer might clear things up.
"If a consumer signed up yesterday, they shouldn't expect the health plan to have their enrollment application today," Zirkelbach said. "Allow a couple of days to receive and process those enrollments."
Paying the first premium is crucial. Because of the changing deadlines for enrollment, most insurers have agreed to allow payments through Jan. 10 and will make coverage retroactive to Jan. 1, he said.
Anyone who missed the Christmas Eve deadline to enroll for insurance to start in January can still apply at HealthCare.gov for coverage to begin later.
The federal website serves 36 states, but also directs people elsewhere to the online insurance site serving their state. The site also offers directions to local agencies offering in-person help.
After the disastrous rollout in October, the federal website received 2 million visits on Monday, and heavy - but not as heavy - traffic on Tuesday. White House spokeswoman Tara McGuinness said she had no immediate estimate of visitors Tuesday or how many succeeded in obtaining insurance before the midnight Christmas Eve deadline.
The unexpected one-day grace period was just the latest in a string of delays and reversals.