MOUNDSVILLE - Since notifying some 260 employees in June they would be laid off as of Friday, TeleTech Customer Care Management officials said they have done everything they can to ensure those individuals are prepared for the job market.
TeleTech, which has operated its 58,000-square-foot call center in Moundsville since May 1998, notified employees of the pending layoffs during a staff meeting June 28. Company officials cited a decline in call volume, streamlined processes and the changing business needs of clients in justifying the closure.
Teletech was the sixth largest employer in Marshall County in 2012.
Photo by J.W. Johnson Jr.
One of the first tenants in Moundsville’s business park, the TeleTech Customer Care Management branch, will close Friday after 15 years of operation.
With the branch closure officially coming at the end of the day Friday, TeleTech officials this week said the past 90 days have been spent putting their employees in the best situation possible. According to Jeanna Blatt, spokeswoman for TeleTech's corporate office in Denver, more than 40 employees were transferred to work at home work programs, which offer the same pay and benefit packages. Others were offered seasonal employment or transferred to other positions within the company.
"We have made every effort to make this transition as smooth as possible for our employees," she said. "We are grateful to the city of Moundsville and our wonderful team for their years of service."
Those not offered the home work option were given the chance to visit with other local companies during a two-day job fair at the Moundsville office. Blatt said 27 companies, along with representatives from local colleges, attended.
Blatt said TeleTech also brought in the West Virginia Rapid Response Workforce Team for an all-day information session for employees on resume writing and job searching.
The TeleTech building off W.Va. 2 in Moundsville is owned by the Wheeling-based Regional Economic Development Partnership. Earlier this year, Williams Partners began occupying portions of that building for its natural gas and oil operations as part of a $4.5 million investment in the county.
On Tuesday, members of the Marshall County Commission said they had no information on a possible new tenant for the TeleTech portion of the building and referred questions to RED. Calls to RED were not returned this week.