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Company Suits Me to a Tee
July 19, 2011 - Phyllis Sigal
Good service should be applauded.
Exceptional service should be shouted from rooftops!
Or blogged about.
So ... I ordered a couple of T-shirts from a company called Out of Print.
The company prints out-of-print and classic book covers on super soft T-shirts, on sweatshirts and on canvas iPhone cases and eReader jackets. Very cool designs.
I wanted an "Atlas Shrugged" T-shirt as a gift to take to a friend's surprise party, which was only a couple of days away. Shipping options were FedEx ground, which was estimated to take 1-5 days, or FedEx Smartpost, estimated at 6-10 days. I went with the 1-5 days of course, and wrote a little note with my order that I was hoping to have the package in 1-2 days. I really didn't expect to get it in time and had planned to enclose a note with the birthday card explaining that my gift to her would be belated.
This was the response I got from customer service:
Hi Phyllis, Even with the 1-5 day FedEx, we cannot guarantee your order will arrive by Saturday, so we are going to complimentary upgrade your shipping to overnight. Your order should arrive by Friday, at the latest Saturday. We certainly do not want you to show up at the birthday party empty handed! Please let us know if you do not receive the shirt in time or if you have any questions. Thank you, Laura
How about that for service! So, they shipped it out overnight, and there it was on my porch Friday afternoon, in plenty of time to take to the party. And my friend loved it!
I've already ordered three more shirts. One, I added to the original order, but it accidentally didn't come in the package. (I knew I shouldn't have confused the issue! There was no rush for that one ... )
But first thing Monday, that package was in the mail and on its way! I also received a 20 percent coupon in my e-mail on a future order! — and I've already got a couple more gifts in my Out of Print shopping cart.
Besides the wonderful, personal service, Out of Print has a mission ...
Says the website: "In addition to spreading the joy of reading through our tees, we acknowledge that many parts of the world don't have access to books at all. We are working to change that. For each shirt we sell, one book is donated to a community in need through our partner Books For Africa."
When I read that, I loved them even more.
Great service. Great product. Beautiful mission.
Happy endings all around.
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